ServiceNow Functional Consultant

-Act as the first point of contact for ServiceNow functional support requests from endusers
and stakeholders.
-Provide day-to-day functional and process support across ServiceNow modules (e.g.,Incident, Problem, Change, Request, CMDB, Knowledge).
-Translate business needs into functional requirements and coordinate with technical
teams for configuration or development.
-Ensure compliance with ITIL standards and organizational ITSM processes.
-Maintain and update process documentation, knowledge base articles, and training
materials.
-Monitor platform usage and identify opportunities for process improvements or
additional automation.
-Assist in onboarding and training new users on ServiceNow features and
functionalities.
-Collaborate with ServiceNow developers, administrators, and process owners to
resolve issues and deliver enhancements.
-Generate functional reports and dashboards as needed by management and
stakeholders.