Process Change and Release Manager

Process Change and Release Manager

Responsibilities:

• Process & Change Management:
• Workflow Mapping: Identify, document, and improve business and IT operational processes.
• Change Governance: Lead the Change Advisory Board (CAB) to assess, approve, and log changes to the production environment.
• Risk Mitigation: Ensure comprehensive backout plans are created and approved before any major organizational or system change.
• Release Management: Release Planning: Schedule, coordinate, and manage software releases across multiple portfolios, staging environments, and production.
• Go/No-Go Coordination: Facilitate deployment readiness meetings, align scope, verify test coverage, and track progress.
• Post-Implementation Review: Evaluate release success rates, track defects, and analyze feedback for continuous process enhancement.

Qualifications:

• Bachelor's degree in Computer Science or any IT related course.

• 3-5 years' Change and release experience in IT Service Management (ITSM), project management, or release operations.

• Strong understanding of ITIL frameworks and DevOps pipelines.

• ITIL trained.

• Familiarity with ITSM and CI/CD tools (e.g., ServiceNow, Jira, GitHub, or Datadog).

• Exceptional communication, stakeholder management, and conflict resolution.