MuleSoft Support Engineer

Job Description:
Experienced MuleSoft Support Engineer with expertise in providing L2/L3 support for MuleSoft integrations, APIs, and middleware platforms. Skilled in monitoring, troubleshooting, incident management, root cause analysis, and service restoration to ensure system availability and performance. Proficient in MuleSoft Anypoint Platform, API management, REST/SOAP services, and ITIL-based support processes. Strong collaborator with cross-functional teams, focused on operational excellence, SLA compliance, and continuous service improvement.

Requirements:
- Bachelor degree in computer science, Information Technology, Engineering, or a related field.
- Experience supporting MuleSoft integrations, APIs, or enterprise middleware platforms.
- Knowledge of MuleSoft Anypoint Platform, API Management, and integration concepts.
- Experience with incident management, problem management, and change management processes.
- Familiarity with REST and SOAP APIs, web services, and integration troubleshooting.
- Experience with monitoring and logging tools for application and integration support.
- Understanding of cloud and on-premise environments, including connectivity and networking fundamentals.
- Basic knowledge of CI/CD processes, release management, and deployment activities.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience working with ITIL-based support environments is an advantage.
- Strong communication and stakeholder management skills.
- Ability to work in a 24x7 support environment, on-call rotation, or shifting schedules when required.
- MuleSoft certifications are preferred but not mandatory.