MID ServiceNow Consultant

In this project, ServiceNow serves as the System of Action (where users submit requests and trigger workflows), while SAP serves as the System of Record (where the master data resides). The Mid-Level Specialist is responsible for building the bridge that allows ServiceNow to pull data for visibility and push updates to SAP for processing.
Core Responsibilities
Integration Development: Build and maintain outbound integrations using IntegrationHub (SAP Spoke) or scripted REST/SOAP web services to query SAP data in real-time.

Data Synchronization: Configure Remote Tables or scheduled data imports to display SAP data within ServiceNow forms without permanently storing large volumes of SAP data locally.

Workflow Orchestration: Design complex flows in Flow Designer where a ServiceNow user action (e.g., Approve Purchase) automatically triggers a corresponding transaction or update in SAP.

Error Handling & Logging: Develop robust Retry logic and error-trapping scripts to handle SAP downtime or data validation failures, ensuring no System of Action requests are lost.

Security Configuration: Work with IT Security to configure MID Servers and authentication profiles (OAuth/Mutual Auth) to secure the communication channel between the ServiceNow cloud and the SAP on-premise/private cloud environment.