L1 Network Administrator

Key Responsibilities

• Provide technical support for network-related incidents and service requests.
• Troubleshoot and resolve LAN, WAN, and wireless network issues.
• Monitor network performance and identify potential issues proactively.
• Coordinate with internal teams and vendors to resolve technical concerns.
• Document troubleshooting steps, resolutions, and technical procedures.
• Ensure timely resolution of incidents while maintaining high service quality.
• Assist in network maintenance, upgrades, and implementation activities.
• Deliver excellent customer service through effective communication and support.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• At least 1 year of solid experience in network technical support or customer service.
• Strong network troubleshooting skills.
• Hands-on experience supporting LAN, WAN, and Wireless network environments.
• Good verbal and written communication skills.
• Ability to analyze and resolve technical issues efficiently.
• Customer-oriented with strong problem-solving skills.
• Willing to work in a dynamic and fast-paced support environment.