Deskside Support Subject Matter Expert

Workplace (Indra): (PH04)
Resolution unit: (346)

Job Description:
Deskside Support Subject Matter Expert to serve as the escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability. The role involves hands-on hardware break-fix, MECM administration (application deployment, patching, OS deployment, endpoint inventory), and troubleshooting across Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.

Technical Knowledge:

• User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)

• Mobility / Microsoft Endpoint Manager (Advanced)

Functional Knowledge:

• Tech Operations – Digital Workspace / Support Team Management (Intermediate)

• Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)

• Tech Operations – Digital Workspace / Networks and Communications (Intermediate)

• Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)

• Tech Operations – Digital Workspace / VIP User Support (Intermediate)

• Tech Operations – Digital Workspace / Help Desk (Advanced)

• Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)

• Tech Operations – Digital Workspace / Identity Management (Advanced)